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‎04-22-2021 02:08 PM - edited ‎04-22-2021 02:23 PM

HP Recommended
Product: OfficeJet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

I tried the solution suggested by Jeet_Singh posted 10/20/17 and got the same result as the requesting user.  Tried various other access methods, but always came back to the same username/password pop-up.  Also was searching my HD to find the location for where FAX images are stored.

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1 person had the same question
1 REPLY 1

‎04-25-2021 05:38 AM

HP Recommended

@Larry1895

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What seems to be the exact issue with your HP Product today? 
  • Could you share the screen where it's asking for the password? 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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