Forgot printer password

[bilco64]

My daugher brought her printer home from college but she can't remember the password to print. How can I do a factory reset without the password? 

[Echo_Lake]

@bilco64

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Could you share the screen where it's asking for the password? 

Keep me posted for further assistance.

[bilco64]

[bilco64]

Echo, this is what I get when I try to connect it to my WIFI network. It has never been connected to my WIFI

[Echo_Lake]

@bilco64

Thank you for posting back. 

We will have to perform a reset on the printer to resolve this issue.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon in the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Have a great day!