Forgotten Wifi Direct password SMART TANK 616

[teddypal]

I just modified the default password of the Wifi Direct however upon reconnecting, it does not accept my password. I tried resetting the machine to factory defaults but still the wifi direct was not

reset. Also printed out wireless network reports to check if the password is their but unfortunately it was not indicated in the report. Please help. 

[Jay_G24]

Hi @teddypal,

I'd like to help!

I understand you are trying to find the Wi-Fi direct password.

  Wi-Fi Direct icon: touch the Wi-Fi Direct Details menu to turn Wi-Fi Direct on or off and find the Wi-Fi Direct name and password.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[teddypal]

Hi, it doesn't solve the issue. The steps provided do not display the actual password of the wifi direct.

[Jay_G24]

Perform a factory reset on the printer-

To restore the printer to the original factory defaults

1. From the Home screen on the printer control panel display, swipe left and touch ( Setup ).

2. Touch Tools , touch Restore Factory Defaults, and then follow the onscreen instructions.

And then, to find the wi-fi direct name and password.

1. From the Home screen on the printer control panel display, touch (Wi-Fi Direct).

2. Touch (Settings).

3. If the display shows that Wi-Fi Direct is 2ff, touch the toggle button next to Wi-Fi Direct to turn it on.

To find the Wi-Fi Direct name or password

● From the Home screen on the printer control panel display, touch. (Wi-Fi Direct). The Wi-Fi Direct name and password are displayed onscreen

Hope this helps!

Keep me posted!

[teddypal]

Already performed the factory reset option quite a few times but it doesn’t reset the wifi direct settings. I still cannot connect using the default password 12345678 and the password details shown on screen was masked out by asterisks ********. I did print a printer information to see if it shows the wifi direct password but to no avail. It only stated something like “For security purposes, wifi direct is not shown. Please contact the person who set up the printer”. 

[Jay_G24 · Accepted solution]

We can perform a semi-full reset on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

[teddypal]

This solution worked and I am now able to connect to my Wi-Fi Direct.

Thank you.

[Jay_G24]

That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!