• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎01-15-2021 07:09 PM

HP Recommended
Product: Deskjet 2620
Operating System: Android 9.0 Pie

I am trying to connect my Samsung Android Smartphone to connect to my HP DESKJET 2620 PRINTER and my phone is getting a message to log in using a password. I do not remember the password for the printer. On my phone's WIFI scan the name listed for my printer is DIRECT-27-HP Deskjet 2600 series. When I click on that name it goes to another screen for me to enter my password. I have forgotten that password. How do I reset it or find out what it is?

Category:
1 REPLY 1

‎01-19-2021 07:50 AM

HP Recommended

Hi @Cathy211163,

 

I'd like to help!

 

To find the Wi-Fi Direct name and password, press the Information button (i) to print a printer information page.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->