Frozen HP Screen and no network connection

[julieg510]

My screen is frozen here.  I have done every trick, that I was able to find. I am unable to connect it to my wireless connection.  Any ideas of what I can do?

Thank you!

[Dilip_18]

@julieg510,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP ENVY Photo All-In-One Printer freezes.

I have a few recommendations please try the below steps:

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.   NOTE:HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

   The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Try to print.

Remove the ink cartridges from the printer. With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip. Wait at least 60 seconds. Plug the power cord back into the wall outlet.

Hope this helps! Keep me posted. 

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