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Common problems for Connectivity Issues
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HP Recommended
DeskJet 3752

Up until last week, I have been able to print from my mobile (android) phone to my DeskJet 3752 printer. I do not have internet in my house so the printer is connected by wi-fi direct to my phone.  Now, for some reason I can not print. When I try to connect I get a messages saying either "connected without internet", " You may need to approve this connection on your printer's front panel", and when I try to print it says "Blocked Check Printer". 

 

I have tried reading through the community and have tried agent help but nothing is working or giving me the right answer.

2 REPLIES 2
HP Recommended

@LJacob

 

Welcome to the HP Support Community.

 

Let's restore the network settings on the printer:

 

Press the Wireless button ( ) and the Cancel button ( ) from the printer control panel at the same time, and then hold them for three seconds.Press and hold the Wireless button ( ) and the Cancel button ( ) from the printer control panel together for three seconds.

 

Once done, try connecting the printer to the Wi-Fi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

HP Recommended

Thank you for your feed back, but it still is saying "connected with out internet" when I try to connect to the wifi on my Samsung S10. If I try to connect thru Bluetooth, my phone cannot even find the printer.

 

It acts like its connect to wifi and like its going to print, but now says "blocked printer". I have looked and cannot find anything that is blocked. 

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