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‎04-08-2025 12:40 PM - edited ‎04-08-2025 12:41 PM

HP Recommended
Product: HP ENVY Pro 6430 All-in-One Printer

I wonder if anyone can advise me. I changed my boradband provider a week ago and managed to get my printer connected to the new wifi. I then changed the password for the router and again connected the printer. However, today, I went to print a document only to find that my wifi was disconnected. I tried to connect it again using the HP smart app but it stated that I had the incorrect password (which I didn't) I restarted both the router and the printer and tried again but this time never got past the part where I had to press the flashing button on the printer to show I was near. Can anyone give me any advice how I can connect as I have spent the last three hours trying everything I can think of.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎04-10-2025 08:25 AM

HP Recommended

Hi @yellowbrick 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

Not to worry, I'll do my best to reconnect the printer to your wireless network.

 

Let us try to restore the printer to the default network settings, and then use HP Smart to connect the printer to your Wi-Fi network.

 

Step 1:

Restore network default settings on the printer, to do that - 

 

  • Most printers with a touchscreen: From the Wireless  or Setup  menu, select Network setup or Settings, and then select Restore Network Settings.

 

  • Most inkjet printers without a touchscreen: Press and hold the Wireless  and Cancel buttons until the Power button flashes, and then wait for the Wireless light to flash.

 

  • Press and hold the Wireless button until the Attention and Power lights flash, or press and hold the Wireless and Cancel buttons until the Wireless light flashes. The printer might restart.

 

  • Envy 6000, 6000e, 6400e, ENVY Pro 6400, DeskJet Plus IA 6000, 6400, and Tango printers: Press and hold the Wireless button on the back of the printer for five seconds or until the Status light flashes (blue or purple depending on the model).

Go to Restore Wi-Fi setup mode on your HP printer for additional information and button presses for more printer models.

 

 

Step 2:

Uninstall and re-install the HP Smart app on your computer/mobile device.

 

Place the printer and the computer or mobile device near the Wi-Fi router.

 

Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

 

Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.

 

After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

 

Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS).

 

In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee

If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.

View solution in original post

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3 REPLIES 3

‎04-10-2025 08:25 AM

HP Recommended

Hi @yellowbrick 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

Not to worry, I'll do my best to reconnect the printer to your wireless network.

 

Let us try to restore the printer to the default network settings, and then use HP Smart to connect the printer to your Wi-Fi network.

 

Step 1:

Restore network default settings on the printer, to do that - 

 

  • Most printers with a touchscreen: From the Wireless  or Setup  menu, select Network setup or Settings, and then select Restore Network Settings.

 

  • Most inkjet printers without a touchscreen: Press and hold the Wireless  and Cancel buttons until the Power button flashes, and then wait for the Wireless light to flash.

 

  • Press and hold the Wireless button until the Attention and Power lights flash, or press and hold the Wireless and Cancel buttons until the Wireless light flashes. The printer might restart.

 

  • Envy 6000, 6000e, 6400e, ENVY Pro 6400, DeskJet Plus IA 6000, 6400, and Tango printers: Press and hold the Wireless button on the back of the printer for five seconds or until the Status light flashes (blue or purple depending on the model).

Go to Restore Wi-Fi setup mode on your HP printer for additional information and button presses for more printer models.

 

 

Step 2:

Uninstall and re-install the HP Smart app on your computer/mobile device.

 

Place the printer and the computer or mobile device near the Wi-Fi router.

 

Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

 

Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.

 

After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

 

Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS).

 

In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee

If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
Reply
Was this reply helpful? Yes No

‎04-10-2025 12:53 PM

HP Recommended

@Hawks_Eye

Thanks for the advice. I had been trying to restore the printer to default and had tried all you suggested. However, I then read the suggestion to  turn off the printer, remove the cable and then press and hold the power button for at least 10 seconds. Leave the printer for a while and then turn it on again. Once I had done this, I left it overnight, and tried to connect it to wifi again all was well.

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‎04-10-2025 02:13 PM

HP Recommended

@yellowbrick 

 

That’s amazing to hear! 🎉 Your perseverance and following the steps meticulously clearly paid off. It’s fantastic that your Envy Pro 6430 is now connected to Wi-Fi and working smoothly. Great job tackling this issue! 💪

 

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' to help others find the answer and also I can do a virtual happy dance! 

 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

 

You're awesome, and I'm honored to have been your go-to guide today! 😊

 

Stay fantastic, and have an amazing day ahead! 

 

Regards, 

Hawks_Eye

I am an HP Employee

If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
Reply
Was this reply helpful? Yes No
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