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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎11-06-2026 11:29 AM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer

My printer is hooked to an ethernet cable, but fails to connect to my instant Ink account.. I have reset my router, restarted the printer, moved the ethernet cable to a different port and restarted my laptop on the network with no sucess. I also downloaded the new HP App replacing the HPSmart app. What else should I try?

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1 REPLY 1

‎11-06-2026 06:46 PM

HP Recommended

Hi @JP2023,

If the OfficeJet Pro 8710 prints over Ethernet but can't reach Instant Ink, the printer's Web Services can't get to HP's servers.

Option 1 – Check Web Services

  1. Print a Network Configuration page and type the IP into a browser (Embedded Web Server).
  2. Go to Web Services > make sure they're enabled; if they are, turn them off and on again.
  3. Update the printer firmware from the EWS (Tools > Printer Updates) or from https://support.hp.com/drivers.

Option 2 – Network settings

  1. In the EWS > Network > Wired > IPv4: if DNS is empty, enter a public DNS (e.g. 8.8.8.8) and apply.
  2. Check that no proxy is set (Web Services > Proxy settings).
  3. Restart the printer and try again from the HP app.

If the account still won't link, contact HP: https://support.hp.com/contact-hp

I am proudly Mexican, a Computer Systems Engineer and an HP Community volunteer (not an HP employee).
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