The printer only supports connections using 2.4GHz. So when you configure the mesh network, ensure you have different SSIDs for both the 2.4GHz and the 5GHz networks.
Also, the router is probably not configured in the bridge mode. This could be a NAT issue which means multiple routers are handing out IP addresses and causing a conflict. Bridge mode means the router acts as purely an access point and not a router. The issue is most likely when you can print at a specific location but not at a different location.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".