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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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I recently bought this printer and just went into the menu to change some configuration settings.  It's asking me for a user name and password.  This is  the first I've heard of this.  I never set one up for a printer (thought I have an account with HP) and I see no instructions in the User's Manual about this or how to set this up.  So how do I?  Where do I have to go to find out?

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Accepted Solutions
HP Recommended

On this series of printers the default user name is admin. It is looking for a pin code. Open the toner cartridge access door and there should be an 8 digit pin code on the right side of the toner cartridge carrier.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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3 REPLIES 3
HP Recommended

On this series of printers the default user name is admin. It is looking for a pin code. Open the toner cartridge access door and there should be an 8 digit pin code on the right side of the toner cartridge carrier.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

Thank you so much, Repairatrooper.  HP wanted to charge me $25 for that piece of information.  I tried that but the printer said my username/password were invalid.  I never reset this when I set the printer up so I don't know what the problem could have been.  At any rate I was able to find out how to reset the printer to factory defaults and when I tried to sign in again I was successful.   I had another question, if you don't mind.  I saw on p. 58 of the Printer's Users' Manual instructions on how to assign or change the system password using the Embedded Web Server.  It said to copy the Printer's IP address into a web browser and press return to access the HP Embedded Web Server.  When I tried to do that my antivirus blocked me, saying the site was unsafe.  Do you know  if I can safely override my antivirus?  (It was pretty insistent, blocking me several times after I told it I knew of the "risks").

HP Recommended

Yes you can safely override that warning. It is generated because the printer uses a self signed certificate and the browser is unable to verify the validity. No concern in this case.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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