HOW TO CONNECT DESKJET 4122E TO NEW ROUTER

[DawnMD]

HOW TO CONNECT DESKJET 4122E TO NEW ROUTER? Tried all toubleshooting tips but getting nowhere. Any ideas?

[A_Gayathri]

Hi @DawnMD ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to the issue.

To connect your HP DeskJet 4122e All-in-One Printer to a new router, you can follow these steps:

1. Reset the Printer’s Network Settings

• Turn on the printer.
• On the printer's control panel, press the Wi-Fi icon (or navigate to the wireless settings) and hold it down for 5 seconds to reset the printer's network settings. This will erase the old Wi-Fi settings.

2. Connect the Printer to the New Wi-Fi Network HP printer setup (Wi-Fi network)

Using the printer’s control panel:

• Press the Wi-Fi button on the printer’s control panel to begin the wireless setup.
• The printer will search for available networks. Once the list appears, select your new Wi-Fi network.
• Enter the Wi-Fi password when prompted and confirm.

If your printer has the WPS (Wi-Fi Protected Setup) button feature, you can connect it via WPS:

• Press the WPS button on your router.
• Immediately after pressing the router's WPS button, press and hold the Wi-Fi button on the printer for about 5 seconds.
• The printer should automatically connect to the router.

3. Install HP Smart App on Your Computer or Mobile Device HP printer setup (HP Smart app)

• Ensure that the HP Smart app is installed on your computer or mobile device.
  • Open the app and sign in with your HP account.
  • Select Add Printer from the app, and it should detect the DeskJet 4122e on the new network.
  • Follow the prompts to complete the setup.

4. Test the Connection

• Once connected, print a test page from the printer’s control panel to confirm the connection to the new router.
• Check if you can print from your computer or mobile device.

If you’re still encountering issues, try the following additional troubleshooting steps:

• Ensure that the router is operating on a 2.4 GHz band, as many printers do not support 5 GHz Wi-Fi.
• Restart the router and printer, then try reconnecting.
• If the printer isn’t found on the network during the setup, make sure the router’s SSID (network name) is broadcasted and not hidden.

Let me know if you need more help!

Refer to this document: HP DeskJet 4122e All-in-One Printer User manual

Troubleshoot a Wi-Fi connection to an HP printer
HP printers - Wi-Fi connection is lost after router or network settings change
 

I hope this helps. 

Take care and have a good day.

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