HP 2810 all in one

[BrianJo]

Printer Offline as soon as we want to print remotely using wifi.  Despite giving the printer time, constantly having to use the HP Smart App to delete the printer listed and search again.  or have to turn printer off from the power and turn back on again

[zoey7886]

@BrianJo, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP 2810! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I understand that your HP DeskJet 2810e goes offline when trying to print remotely over Wi-Fi, and you have to either remove and re-add it in HP Smart or restart the printer. Let’s go through some troubleshooting steps to fix this issue.

Restart Printer, Router, and Computer

1. Turn off the printer, router, and computer.
2. Wait 60 seconds.
3. Turn on the router first, wait for it to fully boot up.
4. Turn on the printer, then the computer.

Check Printer’s Network Connection

1. On the printer control panel, press the Wi-Fi button to check the status.
2. Print a Network Configuration Report (Press and hold the Wireless + Information button together).
3. Make sure the printer's IP address is listed and valid.  

Update Firmware and Drivers

1. Go to HP Support and download the latest firmware and drivers for your printer.
2. Install updates and restart the printer.

Use HP Print and Scan Doctor

1. Download HP Print and Scan Doctor from HP’s website.
2. Run the tool and follow the on-screen instructions to fix connectivity issues.

If the issue persists, let me know! 😊

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Akhi_H]

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free? 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Take care, and have an incredible day ahead! 

Regards, 

Akhi_H