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Common problems for Connectivity Issues
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HP Recommended
HP 3635
Microsoft Windows 10 (64-bit)

I can't remember the admin password to log in to the embedded web server.

I read almost all solutions here and nothing worked.

Please don't tell me to press wireless + cancel, or use the Security tab in the web server, because it is already locked anyway.

I want the solutions that you usually send to users privately, and I don't know why it is a secret anyway.

 

Please tell me how to reset it for good, or reset the whole printer.

 

Thanks

 

PS: the printer printed an information page, and next to Admin Password field, it says Not Set.

Yet I still can't login with empty password or a random password

1 REPLY 1
HP Recommended

Hi @nour-s,

 

I'd like to help!

 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

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