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Locked

‎04-05-2021 03:28 PM

HP Recommended
Product: HP Printer 3760
Operating System: Microsoft Windows 10 (64-bit)

I have a problem with the web services of my HP 3760. They are not connected and I cannot make it because when I go through the IP address to my printer settings is asking me a password that I have never setup before. How I can find it or reset it? The HP Instant Ink doesn’t works because web services are not connected. Thanks

Category:
3 people had the same question
1 REPLY 1

‎04-08-2021 03:18 AM

HP Recommended

@Jaalonso, Welcome to the HP Support Community!

 

I understand you are not able to enroll the printer in Instant Ink as the web services are not working. Kindly perform the steps mentioned in this  document - Cannot Connect to Web Services

 

If the EWS page is locked and you are not aware of the password, we will have to perform a factory reset on the printer.

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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