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‎06-18-2024 09:42 AM

HP Recommended

At my job we have just started using a Web JetAdmin to manage printers' firmware, etc.
There seems to be an issue with all our HP 404dn's and 4001 dn's not able to get their firmware updated via WJA so to save time as this is a security audit for us, I figured I'd just go to each UI of these printers and have them use Web Services to get their firmware updates. 
But keep getting the following error on all of them, "The printer could not connect to Web Services. Web Services might be busy or temporarily unavailable. Try again later."
I am imagining this is probably due to a network firewall as we are pretty tightened down. So, my question is what are the firewall settings that need to be in place to allow Web Services on these printers to be able to reach out and get their firmware updated?

As an extra if ok to ask here as well: Is there a reason these particular models seem to have communication issues with WJA?

Thanks in advance for any and all information!

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