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HP Recommended
Hp laser 432 MFP
Microsoft Windows 10 (64-bit)

Hello everyone.

Experiencing problems with this model, problems connecting to the network / problems trying to access the device's web interface / incorrect ping tests / in some cases, as soon as you connect the network cable, the device reboots regularly in a loop until the network cable is disconnected. The problem exists in a number of machines located on different sites so it is not related to the infrastructure in a certain location. Everything I tried to do did not solve the problem from updating the latest version from the manufacturer's website through changing the network communication speed settings on the device, resetting the network card and general resetting of the device.

HELP!!!!!!!!!! 

I would appreciate your assistance. Thanks in advance

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