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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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‎04-27-2021 08:56 PM

HP Recommended
Product: HP5255
Operating System: Microsoft Windows 10 (64-bit)

Hi,

      I have a HP Office Jet 5255 Wireless All-in-One Printer just a few years old I believe. All of a sudden my LCD display is blue. No error codes at all. I can print a test page but that is about all. So 1. what caused this and 2. is it repairable or I have paperweight ? I have tried unplugging it, etc but no luck!

1 REPLY 1

‎05-05-2021 01:19 PM

HP Recommended

@USArmy1

 

Welcome to the HP Support Community.

 

Let's try connecting the Printer to a different wall outlet directly.

 

Also, try a firmware update: https://support.hp.com/in-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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