• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎08-22-2022 04:36 PM

HP Recommended
Product: HP Photosmart 5520 e-All-in-One Printer
Operating System: Microsoft Windows 11

HP 5520 is connected to my home network via wireless, and I print and scan via computer, tablet, and iPhone call connected to same network.  The problem that I have is that the wireless network connection to my HP printer is somewhat dodgy and occasionally it simply will not connect (and therefore I can't print or scan).

I have a wired network jack close to where my printer resides, and it would be super convenient to connect the printer to the network via USB cable.  Can someone confirm this can be done, and point me toward instructions on how to set it up?

2 REPLIES 2

‎08-24-2022 11:35 AM

HP Recommended

Note that the problem I have with wireless connectivity is very similar to that posted by NBCOUCH on 4/4/2018 titled "hp photosmart cannot connect to network".  That description of the intermittent wifi network connectivity fits my experience well.  I read through that entire post, and the connectivity problem does not appear to have been resolved.  If anyone is aware of a successful resolution, I'd like to hear it.

Was this reply helpful? Yes No

‎08-24-2022 11:38 AM

HP Recommended

That said, I would prefer to connect my 5520 to my network via the USB if possible.  So looking for guidance as to how to make that work, if indeed it is possible.  I have made the connection but have not been able to find the printer on my network after multiple attempts / power down/up cycles etc.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.