• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎10-23-2020 05:51 PM

HP Recommended
Product: OfficeJetPro 6978
Operating System: macOS 10.15 Catalina

Today printer stopped printing from Mac desktop. Received and prints from iPhone and iPad. Have done all the usual steps...Unplugging, restarting, HP online, and ran tests. Tests show connected to WiFi and Mac. When try to print, printer icon appears but soon disappears and system shows nothing in queue. I see several posts similar to mine..... Any help appreciated. 

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-26-2020 10:48 AM - edited ‎10-26-2020 10:51 AM

HP Recommended

Thanks for your quick reply Brian - 

I will keep your solution handy...

Out of curiosity, I selected my printer name in the dropdown when I tried to print again from my mac...

same printer name, just listed again in the dropdown list along with a (fax) listing as well.

When I hit "print" it worked....

I have no idea what this means, but if it stops connecting again, I'll come back to your solution.

Thanks again for your help!

 

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎10-24-2020 03:52 PM

HP Recommended

The solution is to download (and install) this package which will update drivers AND THE CERTIFICATE:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...

If the link comes up blank, try right clicking and saving it.

Easy Admin did nothing. Easy Startup did nothing. 5.1 drivers did nothing. This worked for me!

 

If this solved your issue, please thumbs up and mark as solved!

Was this reply helpful? Yes No

‎10-26-2020 10:48 AM - edited ‎10-26-2020 10:51 AM

HP Recommended

Thanks for your quick reply Brian - 

I will keep your solution handy...

Out of curiosity, I selected my printer name in the dropdown when I tried to print again from my mac...

same printer name, just listed again in the dropdown list along with a (fax) listing as well.

When I hit "print" it worked....

I have no idea what this means, but if it stops connecting again, I'll come back to your solution.

Thanks again for your help!

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.