HP 8028 blue screen

[AJFoxFranklin]

I am trying to print from my iPad to my HP OfficeJet 8028 printer over the WiFi.  It worked in the past but now I can’t get it to work.  I downloaded the HP app and now I am thoroughly stuck.  My printer has a blue screen code B835DA7A code and is frozen.  Any help?  I’ve tried turning the printer off and back on but it goes back to the blue screen with this code.

[Jay_G24]

Hi @AJFoxFranklin,

I'd like to help!

I understand you are receiving a "B835DA7A" error on the printer screen.

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[ChrisJMc]

I have the same issue.  Can I please get the factory reset information as well?

[Jay_G24]

Hi @ChrisJMc,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[ChrisJMc]

I have an 8028 just like the original poster.

[TandySue]

I’m having the exact same issue. May I have the reset info as well? Thank you! 

[Jay_G24]

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Jay_G24]

Hi @TandySue,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[ChrisJMc]

I do not have any private Messages with the reset instructions.  And if I click on the link provided to get to them, I get an Access Denied error message.  Please provide the reset instructions for the 8028.  Why cant you just provide them here?

[SJ818]

I cannot access a private message with a solution.  The notification only returns me to this same thread.