HP 8630 locked by administrator -- how to unlock? changed wifi now I can't get printer online

[KAS19]

HP 8630 locked by administrator -- how to unlock? changed wifi now I can't get printer online says I am blocked by administrator

[Anand_Andy · Accepted solution]

Hi @KAS19,

Welcome to the HP Support Community

I'd like to help!

I understand that you have an HP OfficeJet Pro 8630 with an administrator lock issue. To assist you better, I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Anand_Andy]

@KAS19,

Let's perform a semi-full reset on the printer, the reset will restore the printer to default settings. 

Note: This will erase all the settings on the printer including Wi-Fi - You will have to reconnect the printer back to the Wi-Fi router

1. On the bottom left side of the printer control panel where the Return icon (↩️) displays, touch the area four (4) times. During this step, the Return icon is not illuminated. 
2. Touch Support Menu.
3. Touch the right arrow, until you see Reset menu, and then press ok
4. Select Semi-Full Reset and Touch OK. 
5. Wait for the unit to Power Down/Turn Off.
6. Press the Power button to turn the Printer ON

Let me know how this goes!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!