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‎01-19-2021 08:47 AM

HP Recommended
Product: HP 8720
Operating System: Microsoft Windows 10 (64-bit)

I can't connect to my HP 8720 via bluetooth.  it keeps saying to contact the admin who set up the printer.  I am the admin.  I do have the admin password set but it wont' let me turn off the password.  Now I can't connect at all via bluetooth.  I've factory reset it 3 times; power cycled 5 times and connected via USB to see if I can get around this admin setting.  no success.  Right now it's dead brick.  Anyone else run into this issue?  It's interesting that the factory reset does not reset back to factory settings (e.g. no admin password).  Any assistance would be greatly appreciated. 

 

Category:
1 REPLY 1

‎01-22-2021 07:29 AM

HP Recommended

@LA-Derry

 


Welcome to HP Support Community


I would like to help

 

We could try a Semi Full Reset

 

Please check your Inbox for instructions


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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