HP 9012e keeps validing

[AA910]

Hello, my HP Officejet 9012e remains stuck with Validating, how can I solve it

[Kuroi_Kenshi]

Hi @AA910,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printer stuck in validation!  

We're thrilled to have the opportunity to assist you and provide a solution.

If your HP OfficeJet 9012e is stuck on "Validating," try these troubleshooting steps:

Power Cycle the Printer

1. Turn off the printer.
2. Unplug it from the power source for 2 minutes.
3. Turn it back on and check if the issue is resolved.

Restart the Router (If Using Wi-Fi)

• If the printer is connected via Wi-Fi, restart your router.
• Once the router is back online, restart the printer.

Check for Firmware Updates

1. On the printer screen, go to:
   • Settings > Printer Maintenance > Update Printer
2. If an update is available, install it.

If your printer is stuck and won’t let you access this, try updating through HP Smart App on your computer or phone.

Reset the Printer

1. On the printer screen, go to:
   • Settings > Printer Maintenance > Restore Defaults
2. Select Restore Network Defaults.
3. Set up the printer again via HP Smart App.

Remove & Reinstall the Printer on Your Computer

On Windows:

1. Go to Settings > Devices > Printers & Scanners.
2. Remove the printer, restart your computer, and re-add it.

On Mac:

1. Go to System Preferences > Printers & Scanners.
2. Remove and re-add the printer.

Factory Reset (If Nothing Else Works)

1. Turn off the printer.
2. Press and hold the Back & Power buttons for 10 seconds.
3. The printer will reset—set it up again via HP Smart App.

Let me know which step worked or if you need more help! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,