HP 9015 Wifi disabled

[CM65]

After working fine for months, the wifi suddenly is disabled. The wifi icon is not available in the printer menu. It only gives me the option to connect through an ethernet cable. I have already done a factory reset. Please help.

[Dilip_18]

Hi@CM65,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Wi-Fi issues with the HP OfficeJet Pro 9015 All-In-One Printer.

I have a few recommendations 

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

Here are the steps:

1. "Remove" non working version of print from my Printer List
2. Pick up the printer and move it somewhere I can connect it with a wire.
3. While wired. install HP Smart app, use to to add the printer
4. Run the HP Smart App / Printer Settings / Advanced / Network / Wireless 802.11
5. Enable and connect to WiFi
6. Exit the App
7. Remove the Printer
8. Unplug the Ethernet and move it back to where it belongs
9. Turn it on, Run HP Smart App and Add Printer again

If issue persists then We can perform a factory defaults on the printer to resolve the issue.

Hope this helps! Keep me posted. 

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Have a great day!