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‎03-24-2021 10:35 AM

HP Recommended
Product: HP 9015 inkjet
Operating System: Microsoft Windows 10 (32-bit)

Hello, first post. HP support isn't much help. My HP 9015 printer is only a few months old. It was working fine on my wireless network and then I had no option to connect. I go to my network settings and a prompt comes up saying "An ethernet cable has not been detected. Make sure that both ends of cable are inserted correctly". I am not connected through ethernet and it will not give me an option to connect through wifi anymore. Hopefully this makes sense. Thanks in adavance!

Category:
30 people had the same question
3 REPLIES 3

‎03-27-2021 06:41 AM

HP Recommended

@sonic40

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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‎03-31-2021 09:15 AM

HP Recommended

Same issue here. There was only a gap of a few minutes between successfully printing one document and when the printer just dropped off the network, with no wireless option available afterwards. Very frustrating

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‎04-01-2021 01:35 PM

HP Recommended

@SoybeanStasher

 

Welcome to the HP Support Community.

 

Which Printer do you have and to which device is it connected?

 

Thanks 🙂


I am an HP Employee

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