HP 9015 printer wireless option disappeared

[ohara_13]

Hi - I am having the same issue and haven't had any luck with customer support. I just got my HP 9015 a few months ago and have not had any issues connecting to my wireless network. Now, the wireless icon has disappeared from the printer's home screen and when I go to Network Setup it says ""An ethernet cable has not been detected. Make sure that both ends of cable are inserted correctly." I am not connected through ethernet (don't have an ethernet cord) and there are no options to connect using wifi. I have tried turning off the printer and resetting my router. Thank you in advance for your help with this. 

[Jay_G24]

Hi @ohara_13,

I'd like to help!

I understand the wirelesss option on the printer is not visible.

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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