HP App will not connect to OfficeJet Pro 6978

[shawnstolte67]

Installed new all-in-one printer.  Computer & printer linked via wireless router.  Computer & printer are connected to router.  Attempting to setup new printer using HP app.  App searches for & finds new printer which appears as "online" and displays following message "If you want to connect to your printer using Wi-Fi, makes sure the printer is turned on and click Refresh. To set up a printer not listed, click Set up a new printer".  Clicking Refresh produces same result (new printer listed & same message).  Clicking Set up new printer produces steps to manually connect printer to Wi-Fi router and attempting to find the printer (make take a few minutes depending on network speed) but printer is not found.  Appreciate any suggestions you may have!

[ShlomiL]

Hi,

Print and evaluate a Wireless Test Report and evaluate its results:

https://support.hp.com/us-en/document/ish_1997043-2952612-16

Please let me know the results, as well as the top header of the report, does it indicate any attention or a warning?

Shlomi

[shawnstolte67]

Header:   No problems found.  Congratulations on the successful setup of your wireless printer.

Diagnostic Results:

>Wireless:

   -- Wireless On - PASS

  -- Wireless Working - PASS

  -- Signal Strength - Excellent

  -- Signal Quality - Good

>Connectivity

  -- Connected - PASS

  -- Disconnect count total - 297

  -- Disconnect count (last hour) - 0

  -- Disconnect count (last 24 hours) - 0

>Network

  --  Network Name (SSIS) Found - PASS

  -- Other networks detected matching your network name (SSID) - No

  -- Wireless Networks Detected - 9

> Settings

  -- Printer Settings Consistent with Wireless Router Settings - PASS

  -- No Filtering - PASS

  -- Channel - 1

  -- Security - PASS