HP Cannot Reconnect after 45 tries.

[Jamesf-w]

HP does not recognize Serial number which it has sent me three times:  I've been reconnected twice --- for agents in India.  I live in Vermont.  HP started in MA, where I once worked, too.

[Raj_05 · Accepted solution]

Hi @Jamesf-w,

Welcome to the HP support community.

Please help us with your HP unit serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4
HP Support 

[Jamesf-w]

Reply was not helpful, as I'd sent the serial number of my printer (also on HP document as well as the machine), and the identification of my WiFi, plus the  password needed to connect.  These were also sent to Instant Ink.  All processes have been intact before . .  .

I was just listed as "New Member" but I am not . . . my HP Desk Jet 2700 series All-in-One seems to have been overshadowed by new ones.  One message I got was to "buy a new computer".  Really.  Fix this one.

[Raj_05]

Hi @Jamesf-w,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support