HP Color Laser Jet Pro MFP 3301cdw wi-fi turns off

[TomCruise1]

The printer randomly shows/goes offline.  When I go to the printer control panel and check the Settings the WI-FI shifts to On, even though I've never turned it off.  Signal strength is excellent.

[Jerry_57]

Hi @TomCruise1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP Color Laser Jet Pro MFP 3301cdw printer is randomly going offline, experiencing Wi-Fi disconnections, or showing Wi-Fi as turned off when checked from the control panel, you can follow these troubleshooting steps to help resolve the issue:
 

Check Printer and Network Settings

Verify Wi-Fi Settings:
 

• Ensure that the Wi-Fi is indeed enabled on the printer. Sometimes it might display inaccurately.
• Use the printer control panel to confirm the Wi-Fi settings are correctly configured to your network.

Check for Firmware Updates:
 

• Ensure your printer's firmware is up-to-date. Check HP’s Official HP® Support for the latest updates.

Signal and Network Range:
 

• Verify that the printer is within the effective range of your Wi-Fi router (within 30 meters or 100 feet).
• Minimize obstacles, such as walls or other electronic devices, which can interfere with signals.

Restart Devices
 

Restart Printer and Router:
 

• Turn off the printer and unplug it for 30 seconds, then plug it back in and turn it on.
• Restart the Wi-Fi router to reset the network.

Check Device Utilities:
 

• Use the HP App or printer management software to check and configure printer network settings.
  HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site

Reconfigure Network Connection
 

1. Re-establish Network Connection:
   
   
   • Go through the initial setup to reconnect your printer to the Wi-Fi network using the printer's control panel.
   • Alternatively, use Wi-Fi Protected Setup (WPS) if your router supports it.
     • Press the WPS button on the router; then press and hold the wireless button on the printer for 3–5 seconds to connect.

Printer Driver and System

1. Update or Reinstall Printer Driver:
   
   
   • Check if the printer driver requires updates.
   • If issues persist, uninstall and reinstall the printer driver to ensure proper functionality.
     
     I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support