• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎09-23-2022 09:07 PM

HP Recommended
Product: HP Color LaserJet Enterprise CP5525n Printer
Operating System: Microsoft Windows 10 (64-bit)

Hi guys.

 

I am trying to set up a HP Color LaserJet Enterprise CP5525n on my home network. Currently, I have one end of a network cable plugged into the printer and the other end into a mesh access point that's connected to my home network.

 

When I go into Windows>Settings>Printers & Scanners>Add a printer or scanner, the CP5525n is there. I then select the device and click Add device, and it says 'connecting', as expected.

 

After a few minutes of 'connecting', I am met with the message below. I have tried this multiple times with no success.

 

PMAT1_0-1663988033195.png

 

Also, I have downloaded the latest printer drivers from the HP website and even updated the printer firmware, and still nothing.

Any ideas?

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.