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‎09-23-2022 09:07 PM

HP Recommended
Product: HP Color LaserJet Enterprise CP5525n Printer
Operating System: Microsoft Windows 10 (64-bit)

Hi guys.

 

I am trying to set up a HP Color LaserJet Enterprise CP5525n on my home network. Currently, I have one end of a network cable plugged into the printer and the other end into a mesh access point that's connected to my home network.

 

When I go into Windows>Settings>Printers & Scanners>Add a printer or scanner, the CP5525n is there. I then select the device and click Add device, and it says 'connecting', as expected.

 

After a few minutes of 'connecting', I am met with the message below. I have tried this multiple times with no success.

 

PMAT1_0-1663988033195.png

 

Also, I have downloaded the latest printer drivers from the HP website and even updated the printer firmware, and still nothing.

Any ideas?

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