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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

I have been trying everything to get my printer to be setup wirelessly so I'm not limited to just one device! Please help! It is soooo frustrating for something thats so inconvenient! I have already tried with the recommended drivers/softwares as well two different devices! I can get a live step by step walk through I will be forever thankful !!  

3 REPLIES 3
HP Recommended

You are not concise on what the problem is. I would note that the 5Ghz WIFI support on this printer is limited and you are going to have better success if you program the 2.4Ghz wifi with a unique SSID and only allow the printer to connect to that channel. If you currently do not have a reliable connection to the printer, all the instructions in the world on installing drivers is not going to help and once you have a reliable connection your other issues will likely disappear.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

my problem is that I'm not familiar with "ssid" or how to rename it. As well i do have the wifi set to 2.4Ghz. Does my printer need to be RIGHT next to my router? Because its only 10 feet away and cna't pick anything up 

HP Recommended

im gettin the hang of it but i dont know where to find the wifi password if you can help with that 

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