HP Color LaserJet Pro MFP M283fdw - Touch Screen went blank

[Lferguson]

Hi, has anyone else had their printer suddenly go blank on the touch screen and cant connect to it wireless either? 

[Nal_NR]

Hi @Lferguson,

Welcome to the HP Support Community. 

I'd like to help!

• Did any hardware changes take place on the printer?

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Disconnect the power cable from the printer while the printer is still ON.
• Disconnect any other cables if connected the printer.
• Press and hold the printer’s power button for 15 seconds.
• The printer should be directly connected to the wall outlet and not to a surge protector.
• Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.

You may also try the below steps.

Try this, open and close front door four times.  

This should produce an engine test.  See if anything prints.  

If you can, plug in a network cable and see if any network lights come on. 

Lights are at printer network connection.  

Looks like a defective control panel, T6B80-60101.  

If the print engine is working,  my guess is the control panel is bad. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Lferguson]

Hi Elohi

Many thanks for your suggestions, ok here are my results.

First option - plug in and turn on printer and disconnect cable and press power off button for 15 seconds. Reconnect cable, printer automatically turns back on.

Result - printer power light comes on, i hear the engine running and the touch panel is still blank.

Second option - open and close the front panel four times so the print engine prints a page. 

Result - Printer prints a test page of coloured lines, no text. Touch panel is still blank.

Network test - I connected an ethernet cable to my router.

Result - no lights coming on receiving data.

What do you advise now?

[Nal_NR]

Hi @Lferguson,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers