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Common problems for Connectivity Issues
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HP Recommended
HP DeskJet 2720

Hello!
I can't connect the DJ 2720 printer to my own wifi network on the basis of Keenetic Extra. If I use an old router, the connection passes. Are there any users who use this bundle?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello!

My problem was solved after disabling the roaming Protocol 802.11r on the router.

 

This indicates that the Driver of the printer network adapter doesn't understand the additional type of AUTH that is added when the roaming Protocol is enabled.

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1 REPLY 1
HP Recommended

Hello!

My problem was solved after disabling the roaming Protocol 802.11r on the router.

 

This indicates that the Driver of the printer network adapter doesn't understand the additional type of AUTH that is added when the roaming Protocol is enabled.

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