HP DeskJet 2725 All-in-One Printer Offline

[Victoria58]

I have been trying to set up an HP DeskJet 2725 printer, however, I am having issues with its connectivity.

I set up the printer using the HP smart app. However, whenever I try to print, I get a notification saying that the printer is "offline".

I have tried methods to fix this issue recommended online, such as making sure that the printer is not in offline mode (it's not) and ensuring that it is connected to the correct port (it is, a WSD port since it is a network connection). 

I am not sure what to do next, as I have tried most of the methods available online. Would anyone be able to help me figure out how to connect my printer? Thank you in advance for the help.

[sandytechy20]

@Victoria58

Welcome to the HP support community.

I understand that you are getting printer offline error, I am glad to assist you.

Use HP Print and Scan Doctor to fix connectivity and printing issues.

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

.Assign a manual IP address to manually connect the printer.

Find the printer IP address to assign it manually.

1. On the printer's control panel, press the Wireless button  and the Information button  at the same time.

Setting a Static IP Address

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can try steps 2 and steps 4 in this HP document for more assistance:- Click here

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.