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‎10-04-2022 02:18 AM

HP Recommended
Product: HP DeskJet 3750 All-in-One Printer
Operating System: Microsoft Windows 11

Hi,

I have a HP DeskJet 3750.

If I use it connected to a traditional WiFi5 connection I have no issue, but if I try to use it connected to a WiFi6 router (Honor Router 3) the printer will connect to the WiFi but with no internet access.

How can I solve it?

Does HP need to release a new firmware to improve the WiFi6 compatibility?

Category:
1 REPLY 1

‎10-09-2022 09:41 AM

HP Recommended

Hi @Maxximo88
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing internet access issues with your HP DeskJet 3750 All-In-One Printer when connected to Wi-Fi 6.

 

Please note that this printer only supports connections using 2.4GHz. Hence it will not work with Wi-Fi 6. 

 

I hope this answers your question.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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