HP DeskJet 4155e All-in-One Printer is offline, can't add to my laptop printer selection

[DavidofNH]

HP DeskJet 4155e All-in-One Printer is offline, can't add to my laptop printer selection

[A_Gayathri]

Hi @DavidofNH,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP OfficeJet Pro 6968 printer is experiencing some issues that could be related to driver settings, printer settings, or macOS compatibility. 

Here are some steps you can follow to troubleshoot and potentially resolve the issue:

 

Step 1: Check Printer Settings

Printer Preferences:

• Go to System Preferences > Printers & Scanners.
• Select your HP OfficeJet Pro 6968 printer.
• Click on Options & Supplies and then Options.

Printer Utility:

• Open the HP Utility app.
• Check the settings for print quality and color options.
• Ensure that the grayscale option is enabled if available.

Step 2: Update or Reinstall Printer Drivers

Update Drivers:  Software and Drivers for HP DeskJet 4155e All-in-One Printer

• Visit the HP Support website and download the latest drivers and software for the HP OfficeJet Pro 6968 compatible with macOS Sonoma.
• Install the updated drivers.

Reinstall Printer Drivers:

• Remove the printer from System Preferences > Printers & Scanners.
• Download and install the latest drivers from the HP website.
• Add the printer again using the updated driver.

Step 3: Reset the Printing System

1. Reset Printing System:
   • Go to System Preferences > Printers & Scanners.
   • Right-click (or Control-click) on the printer list and select Reset printing system....
   • Confirm the action. This will remove all printers.
   • Re-add your HP OfficeJet Pro 6968 printer.

Step 4: Check Ink Levels and Cartridges

Check Ink Cartridges:

• Ensure all cartridges are correctly installed and not clogged.
• Perform a print head cleaning using the HP Utility or printer's menu.

Print Quality Diagnostic:

• Print a Print Quality Diagnostic report to check if there are any issues with the print heads.

Step 5: Printer Firmware Update

1. Update Firmware:
   • Check if there is a firmware update available for your printer on the HP Support website.
   • Follow the instructions to update the firmware. Update the firmware on an HP printer

Step 6: macOS Printing Settings

1. Check macOS Printing Settings:
   • When you print, ensure that you select the appropriate print settings.
   • In the print dialog, click on Show Details.
   • Check the Color Matching and Quality & Media options to ensure they are set correctly for color or grayscale printing.

Step 7: Test with Another Device

1. Print from Another Device:
   • Try printing from another device (another Mac, Windows PC, or mobile device) to see if the issue persists. This can help determine if the problem is specific to your Mac or the printer itself.

Refer to this document: HP DeskJet 4155e All-in-One Printer User manual

HP printer is offline or unavailable

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

Hi @DavidofNH,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP OfficeJet Pro 6968 printer is experiencing some issues that could be related to driver settings, printer settings, or macOS compatibility. 

Here are some steps you can follow to troubleshoot and potentially resolve the issue:

 

Step 1: Check Printer Settings

Printer Preferences:

• Go to System Preferences > Printers & Scanners.
• Select your HP OfficeJet Pro 6968 printer.
• Click on Options & Supplies and then Options.

Printer Utility:

• Open the HP Utility app.
• Check the settings for print quality and color options.
• Ensure that the grayscale option is enabled if available.

Step 2: Update or Reinstall Printer Drivers

Update Drivers:  Software and Drivers for HP DeskJet 4155e All-in-One Printer

• Visit the HP Support website and download the latest drivers and software for the HP OfficeJet Pro 6968 compatible with macOS Sonoma.
• Install the updated drivers.

Reinstall Printer Drivers:

• Remove the printer from System Preferences > Printers & Scanners.
• Download and install the latest drivers from the HP website.
• Add the printer again using the updated driver.

Step 3: Reset the Printing System

1. Reset Printing System:
   • Go to System Preferences > Printers & Scanners.
   • Right-click (or Control-click) on the printer list and select Reset printing system....
   • Confirm the action. This will remove all printers.
   • Re-add your HP OfficeJet Pro 6968 printer.

Step 4: Check Ink Levels and Cartridges

Check Ink Cartridges:

• Ensure all cartridges are correctly installed and not clogged.
• Perform a print head cleaning using the HP Utility or printer's menu.

Print Quality Diagnostic:

• Print a Print Quality Diagnostic report to check if there are any issues with the print heads.

Step 5: Printer Firmware Update

1. Update Firmware:
   • Check if there is a firmware update available for your printer on the HP Support website.
   • Follow the instructions to update the firmware. Update the firmware on an HP printer

Step 6: macOS Printing Settings

1. Check macOS Printing Settings:
   • When you print, ensure that you select the appropriate print settings.
   • In the print dialog, click on Show Details.
   • Check the Color Matching and Quality & Media options to ensure they are set correctly for color or grayscale printing.

Step 7: Test with Another Device

1. Print from Another Device:
   • Try printing from another device (another Mac, Windows PC, or mobile device) to see if the issue persists. This can help determine if the problem is specific to your Mac or the printer itself.

Refer to this document: HP DeskJet 4155e All-in-One Printer User manual

HP printer is offline or unavailable

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.