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Locked

‎02-25-2022 10:32 AM

HP Recommended
Operating System: Microsoft Windows 11

Hi, everybody

Can anyone help me, I forgot my EWS and Pass.  
So how can I reset the printer?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-28-2022 07:36 AM

HP Recommended

Hi @nic_c,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand the printer is locked with an adminstartor password.

 

We can perform a factory defaults on the printer to resolve the issue

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎02-28-2022 07:36 AM

HP Recommended

Hi @nic_c,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand the printer is locked with an adminstartor password.

 

We can perform a factory defaults on the printer to resolve the issue

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

1 person found this reply helpful
Was this reply helpful? Yes No
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