HP DeskJet Printer setup printer is offline

[shanmu45]

Hello all,

 I am getting below while trying to finish setup. I reconnected the WiFi but no luck. I even tried factory reset of the printer. Please help to solve this issue.

 

 

[Elohi_NR · Accepted solution]

Hi @shanmu45,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your HP DeskJet printer is showing as offline and you're encountering an error stating "we're having a technical issue and could not complete setup," you can try the following troubleshooting steps:

Check Printer Connection:

• Ensure your printer is turned on and properly connected to the network or your computer.
• If using a USB connection, ensure the cable is securely connected to both the printer and the computer.
• If using a wireless connection, ensure the printer is connected to the same Wi-Fi network as your computer.

Restart Devices:

• Restart your printer, computer, and router. Sometimes a simple restart can resolve connectivity issues.

Set Printer Online:

• On your Mac, go to System Preferences > Printers & Scanners.
• Select your HP DeskJet printer from the list.
• If the printer status is "Offline," right-click on the printer and select Reset printing system. Then, add the printer again.

Reinstall Printer Drivers:

• Go to the HP Support website.
• Enter your printer model and download the latest drivers and software for your printer.
• Follow the installation instructions and try setting up the printer again.

Use HP Smart App:

• Download and install the HP Smart app from the Mac App Store.
• Open the HP Smart app and try setting up your printer through the app. The app often provides guided steps to resolve connectivity and setup issues.

Check Network Settings:

• Ensure your printer is connected to the correct Wi-Fi network.
• On the printer control panel, navigate to the wireless settings menu and check the network connection.
• If necessary, reconnect the printer to the Wi-Fi network.

Disable VPN and Firewall:

• If you are using a VPN or firewall, temporarily disable them to see if they are causing the issue.
• Try setting up the printer again with the VPN and firewall disabled.

Update Firmware:

• Make sure your printer firmware is up to date. You can check for firmware updates on the HP Support website.

Use HP Print and Scan Doctor:

• Although primarily for Windows, if you have access to a Windows PC, you can download and use the HP Print and Scan Doctor tool to diagnose and fix common setup issues.

Manual IP Address:

• Assign a static IP address to your printer. This can help maintain a stable connection.
• Access the printer's embedded web server by entering the printer's IP address into a web browser.
• Navigate to the network settings and manually set a static IP address.

1. Reset Network Settings:

• Reset the printer's network settings to default and try reconnecting to the Wi-Fi network.
• This option is usually available in the wireless settings menu on the printer control panel.If these steps do not resolve the issue, let's try a full reset. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.