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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP Deskjet 2540 All-in-One Printer
Microsoft Windows 11

I purchased a new computer and router, now I'm trying to install an old printer and change its previous internet connection to the new one. I got the printer to work initially with the old connection but when I tried to change the internet to the new router connection the printer went offline. Now I can't figure out how to fix it. MS11 is new to me and not easy to figure out. I'm thinking I should uninstall and reinstall the printer. Any suggestions other than that?

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