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HP Recommended
HP Deskjet 2620

I have been trying to connect my printer to my Android phone (v10) but it just says no internet when it does manage to find the printer.   I simply want to use it to get HP Instant Ink as ink cartridges are just so extortionate to buy elsewhere.   I have followed all instructions but knowing that instructions very often miss vital information out and there just aren't many instructions for getting it set up without assuming you can get it online in the first place.  Am I missing anything or is the printer just pants?  

4 REPLIES 4
HP Recommended

@KesDee, Welcome to HP Support Community!

 

Refer to the document HP printer setup (Android) for help with the setup.

 

Once set up, refer to the document HP Printers - Enrolling in HP Instant Ink to complete the enrollment.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

HP Recommended

Sorry, but I have done all this before.  The signal just cannot be strong enough.   

 

HP Recommended

@KesDee

 

This further requires remote assistance.

 

Please reach out to the HP Support in your region for further course of action.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

HP Recommended

Thanks, but the printer is out of warranty now, having been hardly been able to connect at all.  It has only connected once but not since so it can connect.  The signal is just not strong enough.  I think I will just get a decent printer.  

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.