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‎05-24-2021 02:54 PM

HP Recommended
Product: Acer Chromebook 314
Operating System: Chrome OS

I recently moved house and my printer was off the internet for ten days. I received an email from HP Ink saying it had lost communication. I have now installed my new wifi on it and it works fine with my phone. The Chromebook will carry out scans and it is listed as my device printer. However, when trying to print, the preview page keeps on searching but will not find the printer ?  Help will be much appreciated. Thanks, Ed

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-27-2021 10:46 PM

HP Recommended

@Eddiejh

 

Welcome to the HP Support Community.

 

Please remove and reinstall the HP Print for Chrome: https://support.hp.com/in-en/document/ish_2506940-1986942-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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3 REPLIES 3

‎05-27-2021 10:46 PM

HP Recommended

@Eddiejh

 

Welcome to the HP Support Community.

 

Please remove and reinstall the HP Print for Chrome: https://support.hp.com/in-en/document/ish_2506940-1986942-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎05-28-2021 03:03 AM

HP Recommended

Hi Betty,

The solution to my problem was to carry out a Power Wash on my Chromebook and that solved it. I did try to uninstall and reinstall HP but that did nothing. So all Chromebook users should do this if they have the same problem. Thanks Betty for your help.

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‎05-28-2021 07:06 AM

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day and stay safe!:)


I am an HP Employee

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