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‎07-21-2021 03:34 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I recently moved house and I am trying to set up my existing printer on my new wifi.  I had the cable out and ran through the guided setup but I got an error as it said my wifi is 5ghz and it needs to be 2.4ghz.  Anyone had this issue before?  It was telling me to select another network but I don't have one, this is the only one I have.  Any help appreciated!

 

Thanks

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2 REPLIES 2

‎07-21-2021 04:17 AM

HP Recommended

That printer model supports 2,4Ghz wireless only, can't connect to 5GHz wireless.

 

Check your wireless router you will probably need to enable 2,4GHz wireless ( probably OFF by default) 




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‎07-22-2021 09:44 AM

HP Recommended

Thanks so much for that.  I managed to contact the router people and they told me how to switch it to the 2.4ghz option as I seem to have both 

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