HP \Deskjet 2633 Administrator username and password unknown

[Caroline0011]

I am getting error "For greater security, the authentication session is locked. Try again later." Tried a lot of times.

I have tried to print the information print but only got password for wifiDirect.

I have tried to reset the printer using that paper icon. Please let me know how to change the printer network and access admin setting by resetting the password.

I cannot see if the web services are on as it keeps saying the administrator is locked out and asks for a username and password, I tried everything, please help me get my printer back to normal so I can connect to the HP ink please

[Irfan_06]

Hi @Caroline0011,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Please follow the steps below to connect your printer to the network again.

1) Uninstall the HP smart app, Restart the printer and the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support