cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
Highlighted
New member
1 0 0 0
Message 1 of 2
96
Flag Post

HP Deskjet 2720, WiFi Direct connectivity problem

HP Recommended
HP Deskjet 2720
Microsoft Windows 10 (64-bit)

I have successfully connected the printer to the network and my laptop using HP smart, but cannot connect use WiFi Direct from my Android Phone and Tablet as they cannot find the printer. The WiFi light is solid on the printer, and the Wi Fi Direct icon is on.

 

If I try to use HP Smart from my phone or tablet to connect via the network, they also cannot find the printer unless I put the printer into setup mode (WiFi light flashing) in which case it loses connect with my Laptop!

 

I have run a diagnostic on the printer and it says that WiFi direct is locked by the administrator (whoever that is).

 

Any help very much appreciated 

 

 

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
24,829 24,817 1,645 2,295
Message 2 of 2
Flag Post
HP Recommended

@Huntley1

 

I reviewed your post and I understand that you are unable to use Wifi direct feature from your phone.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

As you have mentioned that the printer is connected to your wireless network and you are able to print wirelessly from the PC. I recommend you connect your phone and the tablet to the same network and use the HP Smart app on the mobile devices and check whether you can print.

 

NOTE: The printer supports only 2.4GHz band so you need to make sure that the printer and the mobile devices are on the same network.

 

In case if you wish to use the Wifi direct then follow the steps in the below article.

 

https://support.hp.com/us-en/product/hp-deskjet-2700-all-in-one-printer-series/29378157/model/293781...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation