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‎12-17-2025 09:05 AM - last edited on ‎12-17-2025 02:54 PM by Moderator

HP Recommended

Serial Number

Edited

Product Number

26K68A

The HP DeskJet 2752e used to work fine but it is not working now, printer is connected to WiFi and it is printing the printer information page but not other documents. Printer ink is full, HP Smart app is installed. Need support to fix this issue so I don't have to spend $ outside for print and scans. 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-21-2025 05:42 AM

HP Recommended

Hi @Arun1311,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP DeskJet 2752e printer is not working as expected, please follow these troubleshooting steps:


Check Connection:
 

  • Ensure your Wi-Fi network is stable. Restart your router and the printer to refresh the connection.
  • Verify that the printer is still connected to your Wi-Fi network by printing a wireless test report from the printer control panel.


Driver and Software Update:
 


Print Queues and Driver Settings:
 

  • Check if there are documents stuck in the print queue. Clear the print queue if necessary.
     
  • Verify that the paper type and other printing preferences are set correctly in your printer's settings. For instance, ensure it is set to plain paper if that's what you're using.

Perform a Printer Reset:
 

  • Turn off the printer and unplug it for a couple of minutes. Plug it back in and power it on to perform a basic reset.


    I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!


Jerry_57

HP Support

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎12-21-2025 05:42 AM

HP Recommended

Hi @Arun1311,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP DeskJet 2752e printer is not working as expected, please follow these troubleshooting steps:


Check Connection:
 

  • Ensure your Wi-Fi network is stable. Restart your router and the printer to refresh the connection.
  • Verify that the printer is still connected to your Wi-Fi network by printing a wireless test report from the printer control panel.


Driver and Software Update:
 


Print Queues and Driver Settings:
 

  • Check if there are documents stuck in the print queue. Clear the print queue if necessary.
     
  • Verify that the paper type and other printing preferences are set correctly in your printer's settings. For instance, ensure it is set to plain paper if that's what you're using.

Perform a Printer Reset:
 

  • Turn off the printer and unplug it for a couple of minutes. Plug it back in and power it on to perform a basic reset.


    I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!


Jerry_57

HP Support

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No

‎12-29-2025 02:38 PM

HP Recommended

I keep printing blank pages and I've tried everything.

Was this reply helpful? Yes No
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