• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎01-18-2023 01:45 AM

HP Recommended
Product: HP Deskjet 3050 All-in-One Printer - J610a
Operating System: Microsoft Windows 11

Hi there,

I changed internet provider and I received a new router that support WiFi 6 and other functions, but my printer stopped to work.

In the router's WiFi settings I can select WPA2 or WPA3 security, I selected WPA2 and I must set a password with letters, numbers and symbols or it doesn't let me confirm my password, so for example I used this password: WireLess23! (with exclamation point at the end).

Since the WiFi password changed from previous router, my printer disconnected from the network, so I connected it via USB, I installed Full_Webpack-1328_1-DJ3050_J610_Full_Webpack.exe, I chose to configure Wireless connection on the printer, I chose my wifi network, I inserted the password but after a minute it appears a screen telling me that there is an error connecting my printer to the wireless network.

I searched in documentation and I don't know if this printer supports WPA2 or if it has some limitations.

Someone could help me?

Thank you!

Cesare

2 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.