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HP Recommended
HP DeskJet Ink Advantage 3635 All-in-One Printer
Microsoft Windows 10 (64-bit)

HELLO

 

I have the  problem with my HP Deskjet 3630 ({PRINTER)

I forgot my username and admin password  
Can you please send me also the instructions how to reset the username and admin password or factory reset all system.

Please Help me to FIX it My Problem..!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

Thank You

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Emilijo, Welcome to the HP Support Community! I’m here to help.

 

I understand you forgot the printer credentials. We need to perform a factory reset on the printer to resolve this issue. 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@Emilijo, Welcome to the HP Support Community! I’m here to help.

 

I understand you forgot the printer credentials. We need to perform a factory reset on the printer to resolve this issue. 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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