• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP DeskJet 4155e All-in-One Printer

Network button is blinking, printer is offline. Have rebooted laptop, router, and printer to no avail.  Wi-fi is up within the house.

1 REPLY 1
HP Recommended

@rmhatesprinters, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

When your HP Deskjet 4155e printer is showing a blinking wireless button and is offline, it may indicate a connectivity issue. Here are some steps you can follow to troubleshoot and potentially resolve the issue:

1. Verify Printer and Network Connection:

  • Check the Wireless Light: Ensure the wireless light on your printer is on and not blinking. Blinking may indicate it's trying to connect to the network.
  • Confirm Network Presence: Make sure the printer is within the range of your Wi-Fi network. Ensure your laptop and printer are connected to the same network.

2. Restart Devices:

  • Sometimes, restarting the router, printer, and connected devices can resolve connectivity issues. Ensure all devices have been rebooted, including your router, laptop, and printer.

3. Reconnect the Printer to the Network:

  • Use the Wireless Setup Wizard:
    • If your printer has a touchscreen, navigate to Setup > Network/Wireless settings, and select Wireless Setup Wizard. Follow the prompts to connect to your network.
    • For printers without a touchscreen, press and hold the Wireless button for a few seconds until the light starts to blink. Then, press the WPS button on your router to establish a connection.

4. Check Network Settings:

  • Ensure that no settings such as Wireless Isolation or MAC address filtering are preventing the connection.

5. Print a Network Configuration Page:

  • To assess the network status, print a configuration page via the control panel to see the current connectivity status and settings.

6. Enable Wi-Fi Setup Mode:

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

If my response helped, please mark it as an Accepted Solution! It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Regards,

Garp_Senchau
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.