HP Deskjet Plus 4152 just changed to concurrent router and printer can't connect

[jackiehelton1]

My printer has always worked fine until the Spectrum techs switched my routers from 2 separate (2.4 and 5.0) connections to one concurrent router. Apparently the router switches connections when needed and I have no way of selecting either connection. HELP!

[Dragon-Fur]

@jackiehelton1 

Welcome to the HP User Community.

Your techs might have left you in a tough spot - printers of this generation / series do not like to suddenly switch frequencies (bands).  Most will disconnect and not be able to find their way back - and if they do, they'll lose connection when the band flips again.

Suggestions / Options

SSID Named Networks

Ask the techs to set the router with two separate SSID named networks - one for each frequency / band.  Connect the printer to one SSID network or the other (it will support either 2.4GHz or 5GHz).  If the router supports this option, it is the easier and cleaner method.

Hopping here and there

Switch off "Hopping" - whether this is a "thing" depends on the router.

OR

Call for your support people - ask for help

Call your tech - ask for help - explain that the printer won't tolerate hopping, cannot tolerate suddenly changing frequencies, and won't stay connected.

Some information to help you solve the issue...

Example - Dual Band Network - Considerations

SSID_Dual_Band_Example_11

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Lots of information here - worth checking...

Wireless Center > Section: Common Questions > Topic Connection Issues

Section: Improve Wireless communication by setting a manual (static) IP address

Wireless Center > Section: Common Questions > Topic Printer no longer works on network

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Simply FYI...

Easy to read article on the different Wireless standards

What are IEEE 802.11 Standards? : 802.11a/b/g/n/ac/ax

References / Resources

Product Specifications for the HP DeskJet Plus 4152 All-in-One Printer (7FS74A)

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

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Open Product Home

Enter the type and name of your HP device

OR

HP DeskJet Plus 4152 All-in-One Printer 

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