HP ENVY 4527 won't display its email address

[Desi66]

I'm trying to do first time set-up of Instant Ink, but can't get the printer to tell me it's email address ID required for this.

If I press the E-Print button it scrolls on 'connecting' then just returns to home screen. I can't print the test page with email ID either, as I'm out of ink and couldn't find it anyway on any of the pages I did manage to print out before the ink died.

If I go through Setup / Web services / Display Email Address; it also scrolls on 'Connecting' constantly and is stuck there.

I checked it is connected wirelessly, which is on and the blue light is on, and the network name appears (and IP address) so it appears to have internet connection ok.

Can you help please as I'm stuck in a loop, and all else has failed! I just want to get some ink so I can start using it. 😓

[Kumar0307]

@Desi66, Welcome to the HP Support Community! I’m here to help.

I understand you are trying to enroll the printer in Instant Ink. 

Kindly refer to this document to retrieve the printer claim code - Find the Printer Claim Code or Having Trouble Claiming Your Printer?

For assistance in enrollment, refer to - Enrolling in HP Instant Ink

If you are still facing difficulties in enrolling the printer, kindly contact the Instant Ink department in your region for assistance. The contact information can be found on the home page of Instant Ink. Click here or go to HP Instant Ink support

Keep me posted for any other assistance.

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Have a great day!